Shipping and Delivery

Last updated: 20 October 2023
This Shipping and Delivery Policy is part of our Terms and Conditions (“Terms”) and should be read alongside our main Terms.
Please carefully review our Shipping and Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

Definitions

For the purposes of this Shipping and Delivery Policy:

Print Books: What are My Shipping and Delivery Options? 

We offer various shipping options. Where possible, We will try to provide shipping via a provider of your choice. However, this may not be available, and orders will be shipped via Australia Post at fixed rates. Sometimes, a third-party supplier may manage Our Print Book inventory and be responsible for shipping Your order. 

Shipping Fees within Australia

Where a shipping estimate (or choice of provider) is not available for our Print Books, shipping will be at the following fixed rates:

Shipping Method

Standard

Express

Expected delivery time

7 - 10 business days

3 - 5 business days

Shipping Fee

$11.00

$15.00

If You select an expedited shipping option, We will follow up after you have placed the order with any additional shipping information. All times and dates given for delivery of the products are given in good faith but are estimates only. We will email Your tracking details, if available, once Your order is packaged and shipped.

Shipping Fees outside Australia

We offer worldwide shipping. Where a shipping estimate (or choice of provider) is not available for our Print Books, shipping will be at the following fixed rates:

Shipping Method

Standard

Express

Expected delivery time

14 - 21 business days

7 - 14 business days

Shipping Fee

$19.00

$36.00

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every Country, so please check with your local customs office to see if they apply duties and taxes to your purchases.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For E.U. and U.K. consumers: This does not affect your statutory rights. Unless expressly noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information, please refer to our Terms.
We will email Your tracking details, if available, once Your order is packaged and shipped.

Print Books Listed As “In Stock”

All orders for Our Print Books listed as “In Stock” are processed and shipped in 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of Your order, We will contact You via email.
We do our best to keep the website stock as up-to-date as possible. Occasionally, an item may go out of stock between the time Your order is placed and the order reaches us. In this case, we will arrange to print the book You ordered as if it is “Out of Stock” and ship it as expeditiously as possible.

Print Books Listed As “Available to Order” or “Out of Stock”

All orders for Our Print Books listed as “Available to Order” or “Out of Stock” are processed in 3-5 business days.
We will then liaise with our printer to print the order, depending on the shipping method chosen for placing your order. Orders typically begin printing the following business day after the order is placed, and printing time is calculated in business days.
Shipping is also calculated in business days, and shipping turn-around time varies depending on where an order is printed.
Printing turnaround times are as follows:

We will let you know the status of Your order via email with one of the following statuses: 

What Happens If My Order Is Delayed?

If delivery is delayed for any reason, we will let you know as soon as possible and advise you of a revised estimated date for delivery.
For E.U. and U.K. consumers: This does not affect your statutory rights. For more information, please refer to our Terms.

Digital Goods Shipping and Delivery

All​ Digital Goods, including digital content, eBooks, audiobooks, digital magazines and newspapers, digital templates, Access Codes, and gift cards, are not returnable or refundable once accessed. 
Digital Goods purchases are final once accessed, and we do not accept returns or requests for refunds.
All Digital Goods will have an online preview. Please ensure that You have selected the correct product before proceeding with your Order.
However, if you have accessibility, compatibility or quality issues with your content, don't hesitate to contact us for assistance.

Shipping Methods, Delivery, and Timeframes for Digital Goods

Delivery of digital goods is typically instantaneous, or within a few minutes after your purchase is confirmed, you should receive a link to download your ordered items on the final page of the checkout process.
Sometimes, the delivery may be subject to a brief processing period. It will not be instantly available for download to ensure the integrity and quality of the digital product(s). If this happens, please expect it to be delivered to your registered email address in 1-3 business days (excluding weekends and holidays).
Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to factors beyond our control.

Shipping Costs

Shipping costs are free for all digital orders.

Order Status and Tracking

Once payment has been made for your order, you will receive a download link for your ordered item(s). Please note that there will be instances when your orders will not be instantly available for download. In this case, please expect it to be delivered to your registered email address in 1–3 business days (excluding weekends and holidays) upon receipt of payment.

Access and Support

For any questions, concerns, or issues related to accessing or downloading your digital goods or require assistance regarding our shipping and digital goods policy, please get in touch with us.
All digital goods purchased from Us are subject to our Terms and Conditions and licensing agreements. Unauthorised sharing, reproduction, or distribution of digital products is strictly prohibited.

Contact Us

If you have any questions about our Shipping and Delivery policy, You can contact us: